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Frequently asked questions
Can’t find your answer? Ask us below: we reply within an hour.
How do I book a driver?
Get a price for your journey on the booking page and confirm if it suits you. Need a driver now? Call us or request a free call back.
Can I book more than one vehicle?
Yes, by making several bookings. For more than 3 people, choose our van. For a large group, call us or use the contact form.
What if my flight is early or late?
We ask for your flight number when you book to anticipate changes. At the airport, the meeting point is the baggage hall exit, where your driver waits with a name board. 30 minutes of free waiting after your train’s actual arrival, 60 minutes after your flight’s actual landing, as long as you have given us its number.
How do I cancel a booking?
Up to 24 hours before departure, email [email protected] or use the contact form. Less than 24 hours before, call us. Full refund if you cancel more than 24 hours before pickup, 50% between 12 and 24 hours, no refund under 12 hours.
What if the driver is late?
Your driver may be up to 10 minutes late depending on traffic. Beyond 10 minutes, if you choose not to wait, the ride is fully refunded.
Is my bank data stored?
We never store card data; it is encrypted by our payment providers PayPal and Stripe.
Is the price fixed?
Yes, fixed when you book and charged per vehicle, not per passenger.
Another question?
Call us or message us on WhatsApp, or write to us through the contact form: we reply within an hour.