{"id":10047,"date":"2018-09-18T16:02:58","date_gmt":"2018-09-18T14:02:58","guid":{"rendered":"https:\/\/lille.cab\/faq\/"},"modified":"2019-01-31T12:06:31","modified_gmt":"2019-01-31T11:06:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/lille.cab\/en\/faq\/","title":{"rendered":"Questions fr\u00e9quentes"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; bg_image=&#8221;9606&#8243; bg_position=&#8221;center center&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;light&#8221; text_align=&#8221;center&#8221; class=&#8221;padd-simple&#8221; color_overlay=&#8221;rgba(0,0,0,0.69)&#8221; overlay_strength=&#8221;1&#8243; shape_divider_position=&#8221;bottom&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text max_width=&#8221;700&#8243; el_class=&#8221;mtxt-header2&#8243;]\n<h1>Frequently Asked Questions<\/h1>\n<p>Below are the answers to our most frequently asked questions.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; bg_color=&#8221;#03b5d9&#8243; scene_position=&#8221;center&#8221; text_color=&#8221;light&#8221; text_align=&#8221;center&#8221; top_padding=&#8221;16&#8243; bottom_padding=&#8221;16&#8243; id=&#8221;mlist&#8221; enable_gradient=&#8221;true&#8221; color_overlay=&#8221;rgba(255,255,255,0.04)&#8221; color_overlay_2=&#8221;rgba(0,0,0,0.04)&#8221; 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column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-bolt\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-alignment=\"left\"> \n<ul>\n<li><span style=\"font-size: 20px;\">We are committed to responding to you in -1 hour.<\/span><\/li>\n<\/ul>\n <\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; class=&#8221;padd-simple4&#8243; id=&#8221;faq&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; el_class=&#8221;bloc800&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text el_class=&#8221;mtitre&#8221;]\n<h4>Frequently Asked Questions<\/h4>\n[\/vc_column_text]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 20px;\" class=\"divider\"><\/div><\/div><div class=\"toggles \" data-style=\"minimal\"><div class=\"toggle accent-color\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>How to book a driver?<\/a><\/h3><div>[vc_column_text]you need to do a price simulation for your trip using our <a href=\"#reservation\"> pricing tool<\/a> and if the price suits you, you just have to validate your trip.<\/p>\n<p>Do you need a driver immediately? Call directly <a href=\"tel:+33615807049\" target=\"_blank\" rel=\"noopener\">(+33) 06 15 80 70 49<\/a> or ask <a class=\"popmake-rappel\" href=\"#\"> be recalled <\/a> for free.[\/vc_column_text]<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Can I order more than one vehicle?<\/a><\/h3><div>[vc_column_text]Yes, you can order more than one vehicle by making several reservations without waiting for the end of the current race.<\/p>\n<p>If you want to order a race for more than 4 people, it is advisable to choose our VAN range which has enough seats for all passengers.<\/p>\n<p>If you would like to book for a group that is too large, please contact us directly by email at <a href=\"tel:+33615807049\" target=\"_blank\" rel=\"noopener\"> (+33) 06 15 80 70 49 <\/a> or use our <a class=\"popmake-contactexpress\" href=\"#\"> contact form <\/a>.<br \/>\n[\/vc_column_text]<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>What happens if my flight is late or early?<\/a><\/h3><div>[vc_column_text]At the time of your booking, we ask for your flight number to anticipate any delays or advances, which is why it is important to provide us with your flight number.<\/p>\n<p><span style=\"color: #ff0000;\">Important :<\/span><br \/>\nIn order to facilitate your meeting with your driver at the airport, the meeting point is defined at the exit of the baggage hall. The driver will welcome you with a name sign.<\/p>\n<p><strong>Do not forget to fill in your flight number when booking.<\/strong>[\/vc_column_text]<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>How to cancel a reservation?<\/a><\/h3><div>[vc_column_text]To cancel a reservation up to 24 hours before departure, just contact us by email at the following address: contact@lille.cab or use our <a href=\"\/en\/contact\"> contact form<\/a>.<\/p>\n<p>To cancel a booking less than 24 hours before departure, contact us directly at <a href=\"tel:+33615807049\" target=\"_blank\" rel=\"noopener\"> (+33) 06 15 80 70 49 <\/a>.[\/vc_column_text]<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>What happens if the driver is late?<\/a><\/h3><div>[vc_column_text]Your driver may be up to 10 minutes late depending on traffic conditions. For a delay of more than 10 minutes, if you decide not to wait, the race is fully refunded.[\/vc_column_text]<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Are my bank details stored?<\/a><\/h3><div>[vc_column_text]We never store any bank data, all your data is encrypted securely with our partner service provider Paypal and Stripe.[\/vc_column_text]<\/div><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 30px;\" class=\"divider\"><\/div><\/div>[vc_column_text el_class=&#8221;mtitre&#8221;]\n<h4>Can not find an answer?<\/h4>\n<p>Ask us your question, we promise to answer you in 1 hour[\/vc_column_text]<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 30px;\" class=\"divider\"><\/div><\/div>[vc_column_text]<span style=\"font-size: 18px;\">Call us at\u00a0<a href=\"tel:+33615807049\" target=\"_blank\" rel=\"noopener\">(+33) 06 15 80 70 49<\/a> or <a href=\"\/en\/contact\/\">contact us by mail<\/a> we will answer you 24h \/ 24 weekends and holidays included<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; bg_color=&#8221;#000000&#8243; scene_position=&#8221;center&#8221; text_color=&#8221;light&#8221; text_align=&#8221;center&#8221; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_link_target=&#8221;_self&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_row_inner column_margin=&#8221;default&#8221; text_align=&#8221;left&#8221; class=&#8221;footer-avantage&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; 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